What Volunteering Means to Me: Carol-Anne’s Story

After retiring from a successful career as a Head of Department and Director of e-Learning in a secondary school, Carol-Anne knew she still had more to give. When she heard about volunteering opportunities at Brainkind’s Stagenhoe service, something sparked.

Like many others after the pandemic, Carol-Anne had taken time to rest and recover. She’d had a couple of minor surgeries, adopted two dogs, and filled her days with long walks.

But as time went on, she realised she was ready for something more meaningful. She wasn’t done contributing – she just needed to find the right way to do it.

Neighbours who volunteered in the garden at Brainkind Neurological Care Centre Stagenhoe spoke with real joy about their experiences. It sounded rewarding, but Carol-Anne wasn’t a gardener. And wasn’t planning to become one… that was firmly her husband’s role!

It wasn’t until she saw a post from Joanne Reilly, Brainkind’s Head of Volunteering, on her local Facebook group that she decided to explore further. Joanne invited her to the centre for a visit, introduced her to staff and residents, and walked her through what volunteering might look like.

The warmth of the welcome took Carol-Anne by surprise.

“Everyone was so friendly and competent – I had a mini panic attack and wondered if I could offer anything at all,” she shared.

Joanne and a colleague took the time to sit with her, listen, and offer reassurance. Carol-Anne left feeling supported and encouraged, and just a little bit braver.

Finding her place

Soon after, a volunteer Receptionist role became available, and it turned out to be the perfect fit. It gave Carol-Anne the chance to use her admin and IT skills, gently connect with residents and staff, and contribute in a way that felt comfortable and meaningful.

“Little and often has been one of the highlights,” she said. “It’s helped rebuild my confidence and let me get to know residents gradually.”

But stepping out of a senior role wasn’t without its adjustments: “It took me a while to stop unintentionally interfering with how things were done! But it was great personal growth to learn that I’m no longer in charge, and with that comes the relief of not carrying the responsibility anymore.”

Her husband now volunteers in the garden at the service, giving them a shared connection even though their roles are different.

“Most of all, volunteering has given me something meaningful to think about beyond my dogs,” she said. “It’s enriched my life in such a positive way after my career.”

Her advice to anyone considering it?

“If you have a little free time and want to enrich your life, I would wholeheartedly recommend volunteering at Stagenhoe.”

Making a difference

And it’s not just Carol-Anne and Brainkind who benefit from volunteering. One of the wonderful people we support, Alex said:

“When volunteers come in, it really brightens my day. I love having the chance to meet new people and hear about their life. And when a volunteer returns, it’s even better – you start building a connection and get to know them a bit more each time.”

Celebrate Volunteers’ Week with Brainkind

Carol-Anne’s story is a beautiful example of how volunteering isn’t just about giving time – it’s about gaining purpose, connection, and community.

This Volunteers’ Week, we’re celebrating the incredible individuals like Carol-Anne who help make Brainkind services truly special.

If you’re thinking about volunteering, there’s never been a better time to explore it. Whether your strengths are in admin, gardening, befriending, or just being a friendly face, there’s a place for you.

To find out more, contact Joanne Reilly, Head of Volunteering, at joanne.reilly@brainkind.org.