Fundraising Promise

Supporters like you enable us to enrich the lives of those in our care in our services across the UK. We fund projects from music therapy, social activities and sensory equipment to garden projects – ensuring your support goes directly to where it’s most needed.

Our priority is to maintain the best standards when receiving donations from the community. We are committed to using your donations as effectively as possible and offering the highest level of supporter care.

We are members of the Fundraising Regulator, which ensures that organisations raising public money do so honestly and correctly.

We are also organisational members of the Institute of Fundraising and comply with the fundamental principles embodied within the Fundraising Code.

We promise to:

• Treat all our donors with respect, honesty and openness
• Handle all donations responsibly and ensure they are used effectively and in line with any restrictions (instructions as to how their donation should be spent) placed by the donor

If you have any questions about our fundraising activities and costs, we will answer them openly and truthfully.

• We treat all our donors with privacy and confidentiality in line with our privacy policy and our obligations under the law.
• We will only use our donor information in the way you have expressly asked us to communicate with you in line with relevant laws, including Data Protection, PECR and GDPR.
• We will only ask for information that is required and relevant.
• We will not sell on share or swap our donor information to any third parties.

We are dedicated to being accountable and transparent to all current and future donors, so you have confidence in Brainkind. This includes clarifying who we are, what we do and how we spend our supporters’ donations.

• We will not put undue pressure on you to donate.
• We will promptly provide appropriate acknowledgement, thanks and recognition unless no acknowledgement is required or insufficient contact details have been provided.

Following the guidelines set forth by the Fundraising Regulator, we pledge to:

• Treat all individuals with respect and sensitivity, considering their circumstances.
• Safeguard the rights and privacy of vulnerable people, ensuring that their personal information is handled confidentially and securely.
• Provide clear and accessible information about our fundraising activities, including the purpose and impact of donations, to enable individuals to make informed decisions.
• Ensure that our fundraising practices do not exploit or cause undue pressure on vulnerable individuals and that their well-being remains our top priority.
• Continuously review and improve our fundraising processes to ensure they align with the best interests of vulnerable people.

By adhering to these principles, we aim to create a safe and supportive environment for all community members and maintain the trust and confidence of our donors, supporters, and the public.

We take our principles very seriously and pride ourselves on working with you honestly, openly and respectfully so that the money you donate can quickly benefit the people we support.

If you are unhappy with anything we have done while fundraising or feel that we are falling short of these standards, please get in touch with us so that we can act in line with our organisational complaints process.

We will deal with all complaints within 30 days, but if we cannot respond within this time frame, we will be in touch to explain why and give a new deadline.

If we cannot resolve your complaint, we accept the authority of the Fundraising Regulator to make a final adjudication.