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The power of kindness: How volunteers help people at Brainkind live life to the fullest

At Brainkind, volunteers aren’t just helping out – they’re helping people thrive.

From supporting activities and sparking conversations to creating inclusive moments and helping people enjoy the world beyond our walls, our volunteers bring something incredibly powerful to our services: time, care, and connection.

This Volunteers’ Week, we’re celebrating the remarkable impact volunteers make across Brainkind and the deep difference their presence makes to the lives of the people we support.

“It brightens my day”

The presence of a volunteer can change the tone of someone’s day in an instant. For Alex, who lives at one of our services, volunteers offer more than help – they offer friendship.

“When volunteers come in, it really brightens my day. I love having the chance to meet new people and hear about their life. And when a volunteer returns, it’s even better. You start building a connection.”

A shared moment, a sense of purpose

At Shinewater Court, a regular volunteer reflected on the joy of helping people take part in creative activities, from cooking and crafts to planting seeds and celebrating seasonal events.

“The residents are full of enthusiasm. Whether they’re making pizzas or decorating with glitter, their determination to join in, no matter their challenges, is so uplifting. Their laughter, good humour and resilience are truly inspirational.”

One quiet moment summed up the impact perfectly:

“A resident spelled out ‘TA’ on a letter board to say thank you. It meant the world to me.”

“A window to the world”

Richard has been volunteering at Shinewater Court for 20 years, leading a group called News and Views. Every week, he brings in stories, headlines and thoughtful conversation to share with residents.

“I’m always amazed by how cheerful and resilient the residents are. It’s rewarding to bring a little of the outside world in and to hear their thoughts and experiences in return. I get as much from it as they do.”

His advice to others considering volunteering?

“Absolutely go for it. Come in, meet the team, and see what it’s all about.”

Rediscovering confidence, post-retirement

Carol-Anne, who volunteers at Brainkind’s Stagenhoe service, began after retiring from a long career in education. At first, she wasn’t sure what she could offer but quickly discovered how much she had to give.

“Volunteering has given me back a sense of purpose. I started on reception, which let me get to know the residents gradually and rebuild my confidence. It’s meaningful, enriching and it’s helped me transition into retirement in such a positive way.”

Her husband now volunteers in the garden at the same service.

“We each do our own thing, but it’s nice to share the experience and be part of something together.”

Everyday kindness, extraordinary impact

Volunteers across Brainkind support in all kinds of ways. For SH, a person we support, volunteer driver Dave has opened up new opportunities:

“Dave has had a positive impact on my life. I’ve been able to go out more often on trips. It’s so good to know there are genuine people like him who want to help.”

And for NH, working alongside Derek the volunteer gardener brings back skills and connection:

“I used to be a gardener, so when Derek tells me what to do, I know it. I like going out to chat and help him. We get on really well.”

“Deep down, there is great appreciation”

One person we support summed up what volunteers mean in a beautiful way:

“Some people get frustrated because they feel excluded from activities. But when a volunteer helps them join in, even just colouring or doing yoga, it becomes more inclusive.

Sometimes it’s nice to talk to someone new, someone who knows different things. Some people can’t express their appreciation, but deep down inside, there is great appreciation.”

Thank you to our volunteers

Volunteering at Brainkind is about so much more than time. It’s about presence, compassion, and believing in the value of every moment.

To everyone who gives their time to support the people we care for: thank you. You are helping us build a kinder world, where people with complex needs are truly seen, heard, and empowered to live life to the fullest.

Join Us

If you’re thinking about volunteering, we’d love to hear from you. Whether you have a few hours a month or a day each week, you could help create brighter days and lasting memories.

Get in touch with our Head of Volunteering, Joanne Reilly, at joanne.reilly@brainkind.org. Because at Brainkind, your time can change lives.

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